Symptoms

Your CD or DVD drive is not seen in File Explorer (called Windows Explorer in Windows 7 and earlier versions of Windows), and the device is marked with a yellow exclamation point in Device Manager. Additionally, after you open the device's Properties dialog box, one of the following errors is listed in the Device status area:

1. Some drivers are signed by a newer signing method that's not recognized or natively supported by Windows Server 2008 R2. Therefore, these drivers cannot be imported into Configuration Manager if the site server is Windows Server 2008 R2.
2. A device has no applicable drivers available in the Driver Store (raising a 'driver not found' error), and there is no applicable Automatic driver; A device has only a generic driver in the Driver Store, which provides only basic device functionality, and there is no applicable Automatic driver.

• Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

• The device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

• A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

• Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

• Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

NVidia drivers are not supported in any version of Windows before the Windows 10 Threshold 2 version 1511. In fact, the only supported versions are from the Threshold 2 version (1511), Anniversary version (1607), and the Fall Creators version (1703). In terms of builds, the first retail build (build 10240) is not supported. Fix Drive Is Not Accessible Problem in Windows 10, 8, 7; Fix Drive Is Not Accessible Problem in Windows 10, 8, 7. Can't access your hard drive and get errors like 'Access is denied'? Refer to this post to know why and how to fix hard drive not accessible issue.

This issue may have occurred after one of the following situations:

• You upgrade the Windows operating system.

• You install or uninstall CD or DVD recording programs.

• You uninstall Microsoft Digital Image.

There are various reasons why a CD or DVD drive is not detected. The resolutions that are listed in this article may help solve some instances but not all instances of this problem. You may also need to contact your hardware manufacturer for assistance with your hardware.

Resolution

For each of the following methods, click on the header, and it will open to show you more info:

Method 1: Windows 7 and 8.1 - Use the Hardware and Devices troubleshooter

For Windows 10, skip to Method 2.

In Windows 7 and 8.1, to open the Hardware and Devices troubleshooter, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.

2. Type control in the Run dialog box, then press Enter.

3. In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.

4. Under the Hardware and Sound item, click Configure a device. If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation.

If your problem is not solved, try the next method.

Method 2: Check BIOS settings and chipset drivers

1. Verify the drive is activated in the BIOS. BIOS systems vary by device. If you are not sure how to verify the drive settings in your device’s BIOS, contact the manufacturer of your device.

2. Also, verify with the manufacturer of the computer if the drive came with it, or the manufacturer of the drive if it was purchased separately that the chipset drivers for the device are current.

If your problem is not solved, try the next method.

Method 3: Update or reinstall the driver

To update the driver, search for the driver on the device manufacturer's website, and then follow the installation instructions on the website.
To reinstall the driver, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.

2. Type devmgmt.msc in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow

3. In Device Manager, expand DVD/CD-ROM drives, right-click the CD and DVD devices, and then select Uninstall.

4. When you are prompted to confirm that you want to remove the device, select OK.

5. Restart the computer.

After the computer restarts, the drivers will be automatically installed.
If your problem is not solved, try the next method.

Method 4: Remove and reinstall IDE/ATAPI drivers

To remove and reinstall IDE/ATAPI driver, follow these steps:

1. From Start, search for Device Manager. Open Device Manager from the search results, and select the View menu. Choose Show Hidden Devices.

2. Expand IDE/ATAPI Controllers, and then:

   • Select and right-click ATA Channel 0, and then click Uninstall

   • Select and right-click ATA Channel 1, and then click Uninstall

   • Select and right-click Standard Dual Channel PCI IDE Controller, and then click Uninstall

   • If there are additional entries, right-click them and then choose Uninstall

3. Reboot the device.

After the computer restarts, the drivers will be automatically installed.
If your problem is not solved, try the next method.

Method 5: Fix corrupted registry entries

This problem may be caused by two Windows registry entries that have become corrupted. To use Registry Editor to delete the corrupted Registry entries, follow these steps:

1. Press the Windows logo key + R to open the Run dialog box.

2. Type regedit in the Run dialog box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow

3. In the navigation pane, locate and then select the following registry subkey:

   HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}

4. In the right pane, select UpperFilters.
   Note You may also see an UpperFilters.bak registry entry. You do not have to remove that entry. Click UpperFilters only. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. To do this, go to step 7.

5. On the Edit menu, select Delete.

6. When you are prompted to confirm the deletion, select Yes.

7. In the right pane, select LowerFilters.
   Note If you do not see the LowerFilters registry entry, go to the next method.

8. On the Edit menu, select Delete.

9. When you are prompted to confirm the deletion, select Yes.

10. Exit Registry Editor.

11. Restart the computer.

Drivers Not Applicable

Note: To use this method, you must be logged on to Windows as an administrator. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.
Important:

• Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

• After trying this method, some apps, such as CD or DVD recording software, might not work correctly. If so, try uninstalling and reinstalling the affected app. Check with the creator of the app to see if there is an updated version.

If your problem is not solved, try the next method.

Method 6: Create a registry subkey

To create the registry subkey, follow these steps:

1. Press the Windows logo key + R to open the Run box.

2. Type regedit in the Run box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or select Allow.

3. In the navigation pane, locate the following registry subkey:

   HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesatapi

4. Right-click atapi, point to New, then select Key.

5. Type Controller0, and then press Enter.

6. Right-click Controller0, point to New, and then select DWORD(32-bit) Value .

7. Type EnumDevice1, and then press Enter.

8. Right-click EnumDevice1, select Modify....

9. Type 1 in the Value data box, and then select OK.

10. Exit Registry Editor.

11. Restart the computer.

Notes

• To use this method, you must be logged on to Windows as an administrator. To verify that you are signed in as an administrator, bring up the Control Panel, select User Accounts, and then choose Manage User Accounts.

• This method should be used on Windows 7, Windows 8 or 8.1, or Windows 10 version 1507. The issues fixed by this method shouldn’t occur in Windows 10 1511 or later.

Important: Follow the steps in this method carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

Drivers Not Applicable Act

This article describes how you can control when Windows Update distributes your driver.

When submitting a driver to Windows Update, the Driver Delivery Options section presents two radio buttons: Automatic and Manual

Drivers Not Applicable To Be

Under the Automatic option there are two checkboxes: Automatically delivered during Windows Upgrades and Automatically delivered to all applicable systems. Automatic is the default setting for all new shipping labels.

When the first checkbox is selected, the driver is classified as a Dynamic Update (a term that applies to upgrade scenarios). Windows automatically preloads drivers in this category when upgrading the OS.

When the second checkbox is selected, the driver is downloaded and installed automatically on all applicable systems once it is released. All Automatic drivers must first have been evaluated by Microsoft through Driver Flighting.

For more info about the Manual option, see Publish a driver to Windows Update.

User plugs in a device

When a device is connected to a Windows system:

• Plug and Play (PnP) looks for a compatible driver already available on the computer. If one exists, Windows installs it on the device. Then, during the next daily scan of Windows Update, Windows searches for a more up-to-date version of the driver. This can take up to 24 hours from when the device is plugged in.

• If there is no compatible driver on the computer, Windows searches Windows Update for the highest-ranking Automatic driver.

When searching Windows Update:

• In Windows 10, version 1909 and earlier, if no Automatic driver is available for the device, Windows proceeds to the highest-ranking Manual driver.

• Starting in Windows 10, version 2004, Windows does not search for a Manual driver when an Automatic driver is not available. For info on how to access Manual drivers, see the Windows Update section of this page.

Device Manager

In Device Manager, when a user selects Update driver:

• In Windows 10, version 1909 and earlier, Windows installs the highest-ranking driver from Windows Update, regardless of whether it is classified as Automatic or Manual.
• Starting in Windows 10 version 2004, Windows only searches the local computer.

When it fails to find a driver, Device Manager shows a button labeled Search for updated drivers on Windows Update, which opens the Settings app to the Windows Update page. To find this button, right-click a device and select Properties. On the Driver tab, select Update Driver and then Search automatically for drivers.

Drivers Not Applicable For A

• Starting in Windows 10, version 2004, click Search for updated drivers on Windows Update and then select View optional updates->Driver updates to download Manual drivers.
• In earlier versions of Windows, Device Manager downloads Manual drivers on its own.

Windows Update

During a Windows Update scan (scheduled or user-initiated):

• In Windows 10, version 1909 and earlier, Windows Update automatically distributes Manual drivers in either of the following scenarios:

  • A device has no applicable drivers available in the Driver Store (raising a 'driver not found' error), and there is no applicable Automatic driver
  • A device has only a generic driver in the Driver Store, which provides only basic device functionality, and there is no applicable Automatic driver

• Starting in Windows 10, version 2004, Windows Update distributes only Automatic drivers for a system's devices. When Manual drivers are available for devices on the computer, the Windows Update page in the Settings app displays View optional updates .

Summary

The following table summarizes the information above. Windows Update is abbreviated WU.